Refund and Return Policy

Effective Date: 01-07-2024

1. Overview

At Tani Bistro and Bar , we are committed to providing our customers with the highest quality food and exceptional service. Your satisfaction is our priority, and we want to ensure that every dining experience meets your expectations. This policy outlines our procedures for refunds and returns for online orders.

2. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

  • Order Issues: You must notify us within 30 minutes of receiving your order if there are any issues such as incorrect items, missing items, or food that does not meet quality standards.
  • Delivery Problems: If your order is significantly delayed (more than 40 min) beyond the estimated delivery time, you are eligible for a refund or partial refund.
  • Food Quality: If the food received is not up to standard or has safety concerns, please contact us immediately with clear evidence (e.g., photos) of the issue.

3. Non-Refundable Items

  • Special Orders: Orders that are customized or made to special requests are generally non-refundable unless there is an error on our part.
  • Perishable Items: Due to the nature of perishable items, refunds may not be available if the issue is reported after 20 Min  from delivery.

4. Requesting a Refund

To request a refund:

  1. Contact Us: Reach out to our customer service team via +6596477860, bistro.tani@gmail.com , or through our website’s contact form.
  2. Provide Details: Include your order number, a description of the issue, and any supporting evidence (e.g., photos).
  3. Resolution: Our team will review your request and respond within 24 hours  If the request is approved, we will process the refund to the original payment method.

5. Return Policy

Due to health and safety regulations, we do not accept returns of food items. All food items are final sale.

6. Refund Processing Time

Once your refund request is approved, please allow 3 working days  for the refund to be processed and reflected in your account. The exact time may vary depending on your payment provider.

7. Customer Service

For any questions or concerns regarding our refund and return policy, please contact our customer service team at:

8. Changes to the Policy

We reserve the right to update or modify this refund and return policy at any time. Any changes will be posted on our website and will apply to all orders placed after the updated policy date.

9. Contact Information

Tani Bistro and Bar
20 Ah Hood Road
#01-19 Zhongshan Mall
Singapore 329984
+6596477860
 bistro.tani@gmail.com
https://tanibistro.com

Thank you for choosing Tani Bistro and Bar . We value your feedback and strive to continuously improve our service.