At Tani Bistro Cloud Kitchen, our goal is to deliver fresh, high-quality food to our customers safely and on time. We operate as a cloud kitchen in Singapore, and all orders placed via https://tanibistro.com/ are prepared fresh upon confirmation and delivered through trusted third-party delivery partners.
Delivery Coverage
We deliver across Singapore, including residential areas, business districts, office locations, condominiums, HDB estates, and selected island locations such as Sentosa, subject to accessibility and delivery partner availability.
If a delivery location is not serviceable, customers will be notified during checkout before payment.
Estimated Delivery Time
Orders are prepared only after confirmation.
The estimated delivery time is 60 to 90 minutes from order confirmation.
Delivery times may vary due to distance, traffic conditions, weather, peak hours, public holidays, and third-party courier availability.
The estimated delivery timeframe is displayed during checkout or order confirmation where applicable.
Delivery Partners
All deliveries are fulfilled by third-party delivery service providers.
Tani Bistro Cloud Kitchen does not operate its own delivery fleet. Once the order is handed over to the courier, delivery handling, transit time, and tracking (if supported) are managed by the delivery partner.
Delivery Charges & Shipping Costs
A flat delivery fee of SGD 12 is charged and clearly displayed at checkout before payment.
Free delivery applies to orders above SGD 200 (within serviceable delivery areas).
As part of our ongoing customer promotion, if the actual courier delivery cost exceeds the flat fee charged, the additional amount is absorbed by Tani Bistro Cloud Kitchen.
All applicable delivery charges are transparently shown before payment is completed. There are no hidden fees.
Order Accuracy
Customers are responsible for ensuring that delivery addresses and contact details are accurate. Incorrect details may lead to delivery delays or failed orders.
Food Packaging & Quality
All food is hygienically packed to maintain freshness and safety. Customers are advised to consume the food immediately upon delivery for the best quality and taste.
Once the order is handed over to the delivery partner, the courier is responsible for the condition of the food during transit.
Nature of Products
Tani Bistro Cloud Kitchen delivers freshly prepared food and beverages only. We do not ship physical goods or non-food items.
Support & Assistance
For any delivery-related concerns or assistance, customers may contact Tani Bistro Cloud Kitchen using the contact details provided on the website. We will assist and coordinate with delivery partners wherever possible.
Policy Updates
Tani Bistro Cloud Kitchen reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Any changes will be reflected on this page.
